Category Archives: Events

We’re Storing Up for Vegas – Self Storage Association’s Fall Conference & Trade Show

Self-storage Tiffany, Devin, Nathaniel, Ryan

We’re looking forward to our second year at the Self Storage Association’s Fall Conference & Trade Show. For any of our clients and friends attending, please come see us at Booth 732 at Caesar’s Palace in Las Vegas on September sixth and seventh.

Biltmore Bank of Arizona is committed to deepening our ties in this industry, because Arizonans need a bank that understands self storage. The Arizona Self Storage Association estimates 950 self-storage facilities in our state, with more than half of those located in the Valley.

Through our work over the years with business owners, trade organizations and investors who are seeking information on financing options in the self-storage industry, we’ve developed specialized knowledge. Maintaining memberships with the Arizona Self Storage Association and the nationwide Self Storage Association helps us expand our knowledge and resources.

At the upcoming Fall Conference, we’re looking forward to hearing from keynote speaker Dave Rogers of Life Storage, who engineered Sovran Self Storage’s acquisition of more than 80 properties for more than $1.3 billion.

The tradeshow component of the conference will feature “the best and most innovative products and services that you need to develop, build, and operate your self storage business.” The programming portion includes a self storage economic summit and sessions on auditing, revenue management, real estate, technology and more.

This conference promises to be jam-packed with valuable information. Please make time to stop by and say hello to some friendly faces at booth 732 and look for our representatives at the educational presentations.

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Our Day at Junior Achievement’s “JA You’re Hired!” Event

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Imagine that you’re about to graduate from high school, but you’ve learned very little about how to land a job, including how to network, compose a resume, dress for an interview and much more. Most of us probably once found ourselves facing this exact scenario.

Lucky for them, some students get the preparation they need by participating in Junior Achievement’s JA You’re Hired! program. And fortunately for us, some of our team members from The Biltmore Bank of Arizona got to help those students develop the work-readiness skills required to transition from school into the work world.

The You’re Hired! program includes a rigorous, 10-session classroom curriculum led over several weeks by Junior Achievement volunteers, and it culminates in a half-day JA You’re Hired Challenge. This year’s Challenge, where our staff members Jeremy King, Desirae Outcalt, Darlene Esquerra, Todd Leveen, Bryan Ellisor and Nathaniel Spatz helped out, included more than 500 students from Phoenix-area high schools, all of whom had completed at least five of the ten preparatory classes.

The day began with a few schools participating in an interview workshop sponsored by The Biltmore Bank of Arizona. We asked the students questions similar to what someone interviewing for a teller or personal banker position with our bank would be asked. Career coaches guided the students through interview skills, like showing up early, making eye contact, shaking hands, researching the company in advance and more. Students who participated in this workshop had a definite advantage during the interview challenge later in the day.

Once all 500-plus students had arrived and convened in the large ballroom, they were tasked with a networking challenge. “A lot of the kids were quiet and shy coming off the buses, but they were running all over the room to meet people by the end of this challenge,” said Jeremy.

The students had one hour to meet as many of the 200 businesspeople volunteers as possible. Each had a bingo card with squares to fill in once they had met someone who met the criteria on the square – anything from someone who owns their own business to someone who speaks another language. The students were required to conduct themselves in a business-like fashion, so they had to introduce themselves and initiate conversation to find out the answers for their bingo cards.

Jeremy, who was volunteering for his second year at JA You’re Hired!, this time as an organizer as well as volunteer, was impressed by the number of kids who were already planning the trajectory of their future careers. “We even told a few of the kids that they were welcome to call us to interview for a job in the future,” he said.

After the networking challenge, where Desirae, Todd, Bryan, Nathaniel, Darlene and Jeremy all volunteered, the students participated in a creative marketing challenge, where they had to construct a product from loose materials in a box and develop an ad campaign; a STEM challenge, where they were tasked with figuring out math problems and puzzles; an interview challenge to test and hone their skills; and a thinking-on-your-feet challenge with real-life dilemmas to solve. The final challenge, called dress for success, caught the students off guard when they learned that select spies had been assessing their business attire at the networking event with the goal of presenting awards to the best-dressed school as well as best dressed boy and girl.

It was a tremendous day for these students, who learned very practical career skills, and for the volunteers who had a chance to give so many Phoenix-area kids a leg up in the business world.

We’d like to extend a special thank you to Todd, who serves on the Junior Achievement of Arizona board of directors and to Jeremy for working more than half a year on the JA You’re Hired! planning committee.

While we may not always think of ourselves as role models, it’s clear that you instantly become one when you volunteer at a Junior Achievement event. The business skills we come to take for granted can make all the difference in the world when you teach them to a young person. To find out more about how you can volunteer with Junior Achievement, visit their website here.screen-shot-2016-09-13-at-11-07-51-am

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screen-shot-2016-09-13-at-11-07-51-am Linking to Non-Biltmore Bank Websites

This icon appears next to every link that directs to a third party website not affiliated with Biltmore Bank. Please be advised that if you click this link you will be taken to a website hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of Biltmore Bank. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. Biltmore Bank assumes no liability for the content, information, security, policies or transactions provided by these other sites.

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Biltmore Bank Bringing Value to the Self-Storage Industry

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(l to r) Ben Price, Devin Jackson, Desirae Outcalt and Todd Leveen work The Biltmore Bank of Arizona booth at the National Self Storage Association convention in Las Vegas.

At The Biltmore Bank of Arizona, we aim to be a resource for business owners, trade organizations and investors who are seeking information on financing options in the self-storage industry. For construction, purchase or refinancing, we have conventional and SBA options.

As members of the Arizona Self Storage Association and the nationwide Self Storage Association, we stay up-to-date on the latest trends, laws and other concerns affecting the industry. More importantly, we listen to our self-storage clients to ensure that we understand their biggest challenges so that we can deliver the right combination of banking services and advice to help them achieve their goals.

Whether you’re new to the industry, growing your business, renovating your property or considering entering the market for the first time, we’ve compiled a few tips you may find useful when considering the investment.

Acquisitions- Bring your banker, accountant and perhaps your attorney into the transaction early in the process.

  • Your banker can help you evaluate the financial performance of the property and/or business and help define the size of the loan the property will support through the cash flows it generates.
  • Your accountant can help assess tax considerations.
  • Your attorney will help you prepare and review the purchase contracts.

Construction- Finding a good general contractor is key to any successful new build or renovation. Most bankers who understand the market can help you find a number of qualified contractors. Finding contractors that have experience building self-storage projects is a good first step in preparing your budget. Your banker can help you figure out how much bank debt the project will support.

Self-storage Tiffany, Devin, Nathaniel, Ryan

Although this information may seem obvious, don’t forget to consider the security and safety features of your self-storage property, as well as other factors that may affect your project’s financial projections, including the property’s ingress/egress configuration and whether any of the storage units are climate controlled.

Above all, start working with your bank professional early in the process. Please feel free to reach out to a Biltmore Bank representative. We have the expertise to assist you with your self-storage industry questions. Warm regards from all of us at the Biltmore, and we will see you at the next self-storage convention.

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March Madness at The Biltmore Bank of Arizona

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It was madness at The Biltmore Bank of Arizona again…March Madness, that is! We hosted our 4th annual March Madness event on March 17, spending a fun, basketball-filled day at The Golf Tankscreen-shot-2016-09-13-at-11-07-51-am to kick off the NCAA Men’s Basketball Tournament with 300 clients and colleagues.

This marked our third year at The Golf Tank, which features eight big-screen televisions, shuffle board, billiards, foosball, ping pong, putting greens, darts, poker and a state-of-the-art golf simulator. We also rounded up food trucks from The Maine Lobster Lady, Mustache Pretzels, Frosted Frenzy, Flyin Hawaiian, Rock-a-Belly and Luncha Libre for a remarkable spread of delicious lunch and snacks.

BB Swag bagThroughout the event, we raffled off nine different prizes, including Biltmore Bank Titleist Golf Balls, Phoenix Suns tickets and a leather wine tote, complete with a bottle of wine, of course! One of our event sponsors, Old Republic Title,screen-shot-2016-09-13-at-11-07-51-am hosted a “Closest to the Hole,” game and the winner chose between an Apple Watch or Android Watch. Rose Law Groupscreen-shot-2016-09-13-at-11-07-51-am and People’s Mortgage Companyscreen-shot-2016-09-13-at-11-07-51-am also sponsored our March Madness event.

This fun, casual event was a great way to make professional connections, compare brackets and get to know each other in a laid-back environment. Thanks to everyone who participated.

As usual, the NCAA Men’s Basketball Tournament had its upsets, its triumphs and no shortage of hard work. Sounds a bit like business, doesn’t it? We’re always grateful to our clients for letting us be part of their remarkable teams.

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We’re Working with You to Battle Cyber Crime

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Since 2013, cyber criminals have attacked over 22,000 businesses via business email scams with losses totaling over $3.1 billion. Businesses of any size are vulnerable. Experts estimate that 80% of cyber attacks are avoidable through basic cyber hygiene.  By implementing a variety of safety and prevention measures, you can significantly reduce the chances of your business suffering losses due to cyber crime.

To help businesses understand the risks and the ways they can help protect themselves from this growing threat, we recently sponsored a cyber security seminar at Arizona Small Business Association’s Friday, Sept. 30 meeting. We want to share a few of the key takeaways from our panel of experts in law enforcement, information security and insurance. Here’s what we learned from Howard Miller, CRM, CIC, of L/B/W Insurance and Financial Services, and Chuck Matthews and Robert Meshinsky of WGM Associates.

  • Employee training throughout your organization is critical. Make sure you have clear policies about cyber security and that they are clearly communicated to your staff, contractors and anyone else who has the ability to expose your company to risk. Educate all of your employees about the risks of clicking on links in emails and sharing business information via phone or email with people they don’t know or trust.
  • Limit access to software to employees who really need it and make sure that each employee has their own log-in (don’t have employees share log-ins) so you can track activity back to a specific person.
  • Keep software updated regularly. Cyber thieves exploit vulnerabilities in older versions of software.
  • Use two-factor authentication to access your internet email and other sensitive applications such as online banking. Two-factor authentication requires you to use a one-time password in addition to your regular password, making it more difficult for hackers to hack.
  • Make sure your back-up files are capturing all of your critical data and that your employees are following your prescribed protocol for backing up their files. Also make sure you are backing up your files in a different physical location so you can use them in the event of a natural disaster.
  • Look at your third party vendor contracts to understand what cyber risk you might assume through your relationship with that vendor, particularly with cloud providers who typically accept little, if any, liability associated with cyber crime.
  • Take information security as seriously as operations and finance.
  • Create a VPN (virtual private network) to secure communications to your business network that are initiated by authorized employees using devices outside of your network.
  • Secure your wi-fi with a password and encryption.
  • Use different passwords for different sites and make them long and complex.
  • Check any existing cyber security insurance you may have to look for gaps or exclusions in the coverage. Business interruption is typically limited to physical causes so most insurance won’t cover business interruption due to a cyber attack.
  • Before your business is targeted by cyber criminals, establish a relationship with your local FBI office. They’re the lead federal agency for investigating these kinds of attacks.

For banking (online as well as offline), the following recommendations were made:

  • Use dual control for all ACH and wire transfers. Dual control means that another person or account has to authorize a transfer in addition to the person who initiates it.
  • Never trust wire instructions or other funds transfer instructions sent via email. Always call the person or company to verify the instructions.
  • Set up alerts that automatically notify you about log-ins, password changes, transfers, etc. This way if an unauthorized change is made, you know and can respond quickly.
  • Use Trusteer Rapport software (available free) to provide a secure web channel between your computer and the bank’s online banking site.
  • Use our ACH Fraud Protection Service, which enables business clients to review ACH transactions before they are complete and to choose to pay or return each item.
  • Use ACH blocks or restrictions, if you know you won’t be using these electronic payments, or if you want to limit ACH withdrawals to only specific vendors.

To address the risks of funds transfer fraud and cyber deception, our bank has also introduced a new way for our business banking clients to protect themselves through a first-of-its-kind cyber insurance group policy. The policy provides gap insurance, since most cyber crime insurance policies don’t cover losses for money sent out of a business banking account “voluntarily;” that is, when someone in your firm is tricked into sending funds to a cyber criminal posing as a trusted colleague or vendor. For more information on this policy, please visit grandpointinsurance.com.

Insurance Products are:
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Insurance Products are offered through Grandpoint Insurance Services, Inc., a non-bank insurance agency affiliate of Grandpoint Bank, and facilitated through LBW Insurance & Financial Services, Inc., an unaffiliated insurance agency.

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Help Protect Your Business: Important Cyber Security Seminar

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Since 2013, cyber criminals have attacked over 17,000 businesses via business email scams, with losses totaling over $2.3 billion. An estimated 80 percent of businesses are not adequately prepared for a cyber crime attack. Are you?

The Biltmore Bank of Arizona is proud to sponsor a panel discussion addressing this growing threat at Arizona Small Business Association’s Friday, Sept. 30 meeting from 7:00 to 9:30 a.m. at the Arizona Biltmore, located at 2400 E. Missouri Avenue.

We invite you to attend as our guest to learn about emerging cyber crime risks and ways you can help protect your business. You will hear from our panel of experts from the FBI, information security and insurance industries. FBI representatives will include retired agents who served on the 9/11 task force, served as the FBI’s national spokesperson on cyber crime and agents who taught computer forensics at the FBI Academy in Quantico.

At the event, entitled Arizona Speaks: Business & Technology, additional speakers will also be on hand to discuss utilizing equity crowdfunding to raise capital.

Register here by Sept. 23.

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Biltmore Bank of Arizona Presents:

2016 Real Estate Preview with Michael Orr on October 27

(Plus 10 cyber security tips from Rich Endicott)

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Please join us as Michael Orr,↗ Director of the Real Estate Center at the W.P. Carey School of Business at Arizona State University, talks about the real estate market of the past year and what to expect in 2016.

Michael is considered one of the leading experts on the status of the Arizona residential real estate market. He partnered with Arizona Regional Multiple Listing Service ARMLS and the Information Market LLC in 2008 to create the Cromford Report,↗ which provides daily real estate market insight for realtors and investors covering the Greater Phoenix residential market.

Additionally, The Biltmore Bank of Arizona President Rich Endicott will share practical tips for all business owners on how to improve their network security and protect their businesses from cyber fraud.

This is a must-see presentation for all who own residential and commercial property or a business in our state! Tickets are limited and going fast.

When: Tuesday, October 27, 4:30-7 p.m. (MST)

Where: Arizona Country Club, 5668 E. Orange Blossom Lane, Phoenix, AZ 85018

Cost: Free

Register here.↗

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This icon appears next to every link that directs to a third party website not affiliated with Biltmore Bank. Please be advised that if you click this link you will be taken to a website hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of Biltmore Bank. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. Biltmore Bank assumes no liability for the content, information, security, policies or transactions provided by these other sites.

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March Madness with The Biltmore Bank of Arizona

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We’re gearing up for our 2nd Annual Biltmore Bank March Madness 2015, and we’re delighted that this event is proving to be so popular for the second year in a row. We look forward to spending a fun, basketball-filled day with our clients at The Golf Tank↗ at Scottsdale Airpark, the ultimate “think tank” for all things golf, on Friday, March 20.

The first week of the NCAA Tournament is when all the action happens, so it’s a great time to get together with our clients to catch all of the games on the first Friday of the NCAA Men’s Basketball Tournament at this exclusive event.

Our March Madness event will take place from 10:30 a.m. to 6 p.m. Attendees can come and go throughout the day and enjoy complimentary food, drinks, golf simulation courses, putting greens and lots of big screen basketball action. This year’s food truck lineup includes The Maine Lobster Lady, Short Leash, American Cheese Steak and many more.

We are excited that we’ve already maxed out our attendance numbers, and we look forward to seeing so many of you at The Golf Tank (15270 N 83rd Place Scottsdale, AZ 85260).

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↗ Linking to Non-Biltmore Bank Websites

This icon appears next to every link that directs to a third party website not affiliated with Biltmore Bank. Please be advised that if you click this link you will be taken to a website hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of Biltmore Bank. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. Biltmore Bank assumes no liability for the content, information, security, policies or transactions provided by these other sites.